Effective Date: January 21, 2025
At Baubelle, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a clear and straightforward returns and refunds process. Please read our policy carefully to ensure that you understand our return guidelines and how to request a refund or exchange.
1. Return Eligibility
We accept returns on all products purchased from our website within 7 days of the purchase date. To be eligible for a return, the following conditions must be met:
- Return period: Return requests must be made within 7 days from the date you receive your order.
- Condition of items: Items must be unworn, unwashed, and in new condition, with all original tags and packaging attached. We reserve the right to refuse returns that do not meet these requirements.
- Non-returnable items: Certain products may not be eligible for return due to hygiene reasons, such as opened or used lingerie. Please check the product description for any such exceptions.
2. How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact us: Email us at support@baubelle.com within 7 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return approval: Our customer service team will review your return request and provide you with a Return Authorization (RA) number and instructions on how to return the item. Please note that we cannot process returns without this authorization.
- Prepare your return: Carefully package your item(s) in the original packaging if possible, and ensure the product is in new and unused condition.
- Ship the return: Once you receive the RA number, ship the return item(s) to the address provided by our customer support team. Please use a trackable shipping service to return the product, as Baubelle is not responsible for items lost in transit.
3. Refunds
Once we receive your returned item(s), we will inspect the products to ensure they meet our return conditions. If everything is in order, we will process your refund within 7 business days.
Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take an additional 3-5 business days for the refund to reflect in your account, depending on your payment provider.
- Shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to a defect or error on our part.
Partial Refunds:
If the returned item shows signs of use or damage, we reserve the right to issue a partial refund or reject the return altogether. This includes items that have been worn, washed, or altered in any way.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend processing a return for a refund and placing a new order for the desired item. This ensures that you receive the correct item quickly.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@baubelle.com. We will assist you in resolving the issue as quickly as possible. In this case, we will cover both the return shipping and provide a full refund or replacement at no extra cost to you.
Please provide the following information when reporting damaged or defective items:
- Order number
- A description of the damage or defect
- Photos of the damaged or defective product
6. Sale and Clearance Items
Items purchased on sale or as part of a clearance event are final sale and cannot be returned or refunded, unless the item is defective or damaged upon receipt. Please make sure to double-check your order before finalizing your purchase.
7. Non-Returnable Items
For health and safety reasons, the following items cannot be returned or refunded:
- Lingerie or intimate wear that has been worn, washed, or altered.
- Gift cards.
If you are unsure whether an item is eligible for return, please contact us before placing your order or returning the item.
8. How to Contact Us
If you have any questions or need assistance with the returns and refunds process, please reach out to our customer service team at:
- Email: support@baubelle.com
We are here to help and will respond to your inquiry as soon as possible.
9. Final Remarks
We are committed to making your shopping experience with Baubelle as easy and enjoyable as possible. If you have any further questions or need assistance with your return or refund request, please don’t hesitate to contact us. We’re here to help!
Thank you for choosing Baubelle. We hope you enjoy your purchase!
